Privacy policy.

Who to contact

This website is operated by Derbyshire Sales Ltd trading as Derbyshire Motorhomes, company number 17315793. Our registered office is 7 St John Street, Mansfield, Nottinghamshire, United Kingdom, NG18 1QH. For privacy questions or requests, email sales@derbyshiremotorhomes.com.

Information you provide

Our forms collect your name, email address, phone number, enquiry and any motorhome or buying preferences you choose to provide. Reservation requests also include the vehicle and payment-session reference. Card details are entered directly into Stripe’s secure checkout and are not entered into our enquiry forms.

What the information is used for

Your information is used to respond to enquiries, arrange requested viewings and videos, discuss buying or selling a motorhome, manage reservations and follow up on those requests. Processing needed to respond to a purchase or reservation request supports steps towards a contract. Administration, security and relevant enquiry follow-up support the legitimate interests of operating the dealership. Separate consent is needed where required for optional marketing.

Our shared dealership systems

Derbyshire Motorhomes shares stock and operational systems with Woodland Motorhomes Ltd trading as Timberland Motorhomes at our shared Chesterfield site. Enquiries are recorded in the same customer-management system, GoHighLevel, and may be handled by the shared dealership team. If your request concerns a sale, finance or service supplied by Woodland Motorhomes Ltd, relevant information will be shared to handle that request. Your quote and sales documents identify the selling company.

Service providers supporting this website include Vercel for hosting, Neon for operational data, GoHighLevel for customer records, Cloudflare Turnstile for form security and Stripe for payments. Their services may involve processing outside the UK. Contact us for details about the providers and transfer arrangements relevant to your enquiry.

Retention

How long a record is needed depends on whether it is an enquiry, a reservation or a completed transaction, together with customer-service, accounting and legal requirements. Contact us for the retention period that applies to your record or to ask for information to be removed where applicable.

Your choices and rights

You can ask about the personal information held about you and request access, correction or deletion. Depending on the circumstances, you may also have rights to restrict or object to processing, receive a portable copy or withdraw consent. Contact us using the email above. You may raise a concern with the Information Commissioner’s Office.

Cookies and saved motorhomes

Your shortlist is saved in this browser when you choose to save a motorhome. Read our cookie and local-storage information for details of the features used on this website.

Updates

This notice describes the Derbyshire website and shared enquiry systems. Please check this page when submitting new information. If you need more detail before sending an enquiry, contact us first.